United Way Of Northeast Florida 2-1-1 Ride United - Education Related Transportation

Special Notes/Funding

Due to COVID-19 safety protocols are in effect. Passengers and driver are required to wear masks. Eligibility Guidelines: -Explain eligibility (one round-trip ride per person or multiple round-trips to overcome a short-term barrier) -Make sure client understands that this is not a permanent program, nor should it be used to replace existing transportation. Guidelines for Scheduling Rides: -If applicable, determine if a return ride is needed and if this return ride should be on-demand (client calls 2-1-1 back) or if it can be scheduled. -Double-check destination and mention that it cannot be altered once the ride is confirmed. -Remind clients to take all personal belongings with them (to mitigate lost and found issues) -Share make, model, color, license plate and driver name with client for on-demand rides. Lyft Concierge Portal Guidelines/Best Practices: -If caller does not have a cell phone, use a land line. If they do not have access to a phone, use your 2-1-1's main 10-digit number. -Select the smallest-needed vehicle to save costs (only schedule larger vehicles for groups of people or for people who need extra room) Verifying that Client Is Using Lyft for Intended Use: When entering the destination in the dispatching portal, the name of the location is sometimes also viewable (for example - hospital names). However, some locations, like food pantries may not appear with a name. If there is uncertainty of whether destination is qualifed, use Google Maps to verify.

Description

Operated by United Way of Northeast Florida 2-1-1 to provide free Lyft rides to 2-1-1 callers for specific use cases. Rides can be scheduled on-demand or up to one week in advance. One round-trip per person. Multiple round-trips to overcome a short-term barrier may also be considered on a case-by-case basis. Free Lyft rides should be used when no other resources are available and for short-term uses.

Availability

Changes according to agency funding and the number of rides permitted.

Hours

Mon-Fri - 8:00am to 5:00pm

Required Documents

Some documents may be required for additional assistance.

Eligibility

Assistance provided to the general public when no other transportation is available. Caregivers, case workers and family members can accompany clients at no additional cost. Minors under the age of 18 are not allowed to take a Lyft unaccompanied by an adult. Clients must provide their own car seats for children requiring one. A driver can decline to give a ride if a proper child seat is not provided by the passenger and it is deemed unsafe. Lyft drivers and vehicles are able to accommodate foldable wheelchairs and service animals. Vehicles do not include wheelchair lifts or ramps.

Fees

None

Intake Procedure

A 2-1-1 specialist will assess callers' transportation needs to determine whether they qualify; if so, rides will be scheduled by the 2-1-1 specialist through a Lyft concierge portal. Once ride is scheduled, callers will receive a confirmation text stating ride date and time. Clients will only receive a call/text from Lyft driver if they arrive and cannot locate caller; otherwise, it is client's responsibility to be waiting in the correct location for driver. Rides must be for employment-related transportation. Some examples include: -Job interview -Background check/drug testing for new job -Commute to/from work when usual transportation method is not available (i.e. car being repaired, problem with bus route, etc.) Origin and destination points must be within Duval County.

Languages

English.

Geography Served

Telephone Numbers